as we uncovered broken processes, including no follow-ups to emails, poor customer service and even referrals to an institution's competitors
Ask your participants to explore a topic on their own and report back using screen sharing...Prepare for the worst and have back up plans. I even keep an old-school “technical difficulties” slide ready to pop onto the screen in case something happens
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A: Click “Reply to Discussion” to send your message to the entire community or “Reply to Sender,” which only sends your message back to the sender; both links are located to the right of the post on the email or to the left of the post on the site